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What helps

Which app and, if you know it, which version.
Your iPhone model and iOS version.
What you did, what you expected, and what happened instead.
A screenshot, if there is something to see.

Crop or cover anything in a screenshot you would rather not share — support does not need to see your entries. Please do not send exports or log files at all.

Or start an email with those headings already in it.

Purchases and refunds

Purchases are made through Apple, so refunds are handled by Apple at reportaproblem.apple.com. Support cannot issue refunds directly.